Order lifecycle & statuses
How an order moves from placement to delivery.
Statuses
pending
Order received, payment not yet confirmed.
paid
Payment confirmed . Either you marked it paid, a Paystack webhook fired, or the customer sent a receipt.
dispatched
You clicked Dispatch in the dashboard or sent 'dispatched #[order]' via WhatsApp. The customer received a WhatsApp notification.
delivered
Order closed. Used by distributor accounts to confirm the retailer received the goods.
Marking an order paid
Three ways:
- In the dashboard → Broadcast tab → tap the order in the owner WhatsApp menu
- Send [customer name] don pay to your bot
- Automatically via Paystack webhook when the customer completes online payment
Dispatching an order
In the Orders tab, click 🚚 Dispatch on any order. Add an optional note (e.g. rider's name and number). Gravote marks the order dispatched and sends the customer a WhatsApp notification.
You can also dispatch via WhatsApp: dispatched #[order number].
More in Orders & inventory