Handling order confirmations
How Gravote notifies you and your customers when orders come in.
Customer confirmation
When a customer places an order, the bot replies immediately to confirm: listing the items, quantities, and total. If you have delivery zones configured, the bot asks the customer to choose a delivery location before confirming.
Owner notification
You receive a WhatsApp message on your owner number for every new order. The notification includes the customer name, items, total amount, and delivery location if provided.
Make sure your Settings Owner phone is set correctly . Notifications are sent to that number only.
Low stock alerts
If an order reduces a tracked product below its low-stock threshold, Gravote sends you an automatic WhatsApp alert. You can set thresholds per product via the set [item] stock [qty] command.
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